We work hard to ensure that our return policies are fair to all the parties involved.

If you would like to return an item, please email us at info@thepaintpeople.com to issue a return request. Once approved, you will be provided with an authorization number (RMA Number). A return will not be accepted without a Return authorization.

All returns must be shipped and postmarked within 35 days of the item being received. Any return shipped after 35 days may be ineligible for a refund.

Oops! Did you accidentally order the wrong size or have a change of heart? No worries! We totally get it. Just be aware that for items returned through no fault of ours, you might see a small deduction for return shipping or 20% of the order from your refund.

And psst... we're onto you! If you return a product saying it was defective, but we find out it works just fine and dandy, you might lose up to 50% of the product's sale price from your refund. Just a heads up! 😊

Oh, and heads up for our custom-tinted paint lovers: these babies are non-refundable, so choose your colors wisely!

Lastly, if your order makes its way back to us unclaimed, we'll issue a refund minus a restocking/return shipping fee that we'll work out at the time of processing.

Damaged Orders

Oops! Sometimes our packages get a little too adventurous on their journey to you. If your order looks like it wrestled a bear, give our customer service heroes a call ASAP! Hold off on signing for it until we've had a chat. and if you find any sneaky, hidden damages after opening, they'll still be eager to help – just snap a few pics and spill the details. Together, we'll make things right!