We work hard to ensure that our return policies are fair to all the parties involved.
If you would like to return an item, please email us at email@example.com to issue a return request. Once approved, you will be provided with an authorization number (RMA Number). A return will not be accepted without a Return authorization.
All returns must be shipped and postmarked within 35 days of the item being received. Any return shipped after 35 days may be ineligible for a refund.
Oops! Did you accidentally order the wrong size or have a change of heart? No worries! We totally get it. Just be aware that for items returned through no fault of ours, you might see a small deduction for return shipping or 20% of the order from your refund.
And psst... we're onto you! If you return a product saying it was defective, but we find out it works just fine and dandy, you might lose up to 50% of the product's sale price from your refund. Just a heads up! 😊
Oh, and heads up for our custom-tinted paint lovers: these babies are non-refundable, so choose your colors wisely!
Lastly, if your order makes its way back to us unclaimed, we'll issue a refund minus a restocking/return shipping fee that we'll work out at the time of processing.
Oops! Sometimes our packages get a little too adventurous on their journey to you. If your order looks like it wrestled a bear, give our customer service heroes a call ASAP! Hold off on signing for it until we've had a chat. and if you find any sneaky, hidden damages after opening, they'll still be eager to help – just snap a few pics and spill the details. Together, we'll make things right!
Have used first the Sikkens two coat system, then that evolved into Sikkens one coat, on our deck and fences since 1991 , the wood from my old 27 year old deck is still usable for other projects, no drought in my mind it is the best.