I needed help choosing the right color of sage green for a small house renovation project. I submitted a somewhat lengthy description of my issues and didn't know what to expect in the response. Amazingly, I received a response within a few days and it was very thorough -- addressing many of the specifics I had mentioned in my email. James' video was fun to receive -- it was personalized and walked through his decision-making process. I recommend the service if it's something you may be considering.